FAQ

RETURNS & EXCHANGES

We are so sorry to hear that your purchase did not work out. Before returning your items, please read our return policy to make sure your return meets all of our requirements.

RETURN POLICY:

• We are happy to accept returns within 30 days of the purchase date by mail or in-store for store credit or exchange. If you have a return request after 30 days, please contact customer service so we can try and come up with a solution.
• All returns must be accompanied by original or gift receipt, and you will receive store credit for the amount paid for the item(s). No cash, credit or debit card refund will be issued.
• Customers may return any unused, unworn items with tags attached. Items will not be returned if the item has been worn, washed, or the tag or hygienic liner has been removed.
• All sale items are final sale and may not be returned, exchanged or adjusted for any reason. No return on gift cards, swim, beauty products, handbags, accessories, or items marked down. No returns on sale items, beauty products, swim, mystery bags, accessories, intimates, Holiday items. Gift cards cannot be returned or refunded.
• Shoes being returned need to be shipped in the original shoe box placed inside a larger package - not shipped in the shoe box alone. Damaged shoes or shoe boxes will not be accepted. We reserve the right to deny any return based upon it's returned condition, and the unaccepted items will be mailed back to your at your own expense.
• If we receive an item back in any of the listed conditions, you will be responsible for the return shipping to have the item sent back to you.
• Collage Boutique is not responsible for lost, stolen, returned, or damaged packages. Shipping fees will not be reimbursed. 
• If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact customer support within 7 days of the packages original delivery. If the item is defective, please include with your email, images of the defected area/item.
• To cancel an order, please call customer support within an hour of making the order. Orders cannot be canceled via email.

CHRISTMAS POLICY:

• Any full priced item (no final sale items, holiday items, etc) purchased on or after the week of Thanksgiving can be accepted for return until January 15th for store credit or exchange.

EXCHANGES:

• If you need to exchange an item for a different size, we are more than happy to help. We need to receive your return before we can ship out another size of the same item to you. Please complete our RETURN REQUEST form here as soon as you decide to exchange, so that we can put the item you want in exchange on hold for you. Items sell out quickly, so please understand that exchanges are not always possible, but we'll do the best we can to accommodate every request. There will be additional shipping charges on exchanged orders. The returned item(s) must be received within 14 days from request.

(NOTE) IF YOU NEED THE EXCHANGE SOONER, WE RECOMMEND THAT YOU PLACE AN ORDER FOR THE SIZE YOU NEED TO INSURE THAT IT'S SHIPPED OUT RIGHT AWAY. WHEN WE RECEIVE THE RETURNED ITEM, WE WILL ISSUE YOU A STORE CREDIT FOR YOU TO USE ON A FUTURE PURCHASE.

RETURN PROCESS: 

1. You may choose to return your item(s) either by mail or in-store. If returning through the mail, please fill out our RETURN REQUEST. If returning your purchase to a store location is more convenient for you, you may bring your item(s), along with your receipt, to a store location to either exchange or receive store credit. 
2. Once your request to return has been approved, we will email you a FREE RETURN LABEL.
3. We ask that you package the item(s) within our Collage Mailer, if at all possible, print our FREE RETURN LABEL, and drop it off at your nearest post office.

• Please allow 5-7 business days after the package has been delivered to our facility to complete the return process. Please note that Collage Boutique is NOT responsible for packages that are lost or damaged in transit. 
• After the return is accepted, you will receive notifications updating the status of the return. Once the return has been fully processed, you will receive a store credit sent via email with a code for the return amount.
• We inspect all returned item(s) and reserve the right to deny a return based on the condition. We do not refund shipping fees, unless it is an error on our behalf.

Return Address:
Returns Department
Collage Boutique
563 N Main St
Hiawassee, GA 30546

Office Hours:
Monday-Friday 10-5pm

Call Us:
(706)896-7997
Email Us:
returns@collageboutique.com